Privacy Policy

When you use NeSocial Tickets, we collect the following information:

• Account information: Name, email address, phone number, and profile photo (if you sign in with Google).
• Booking information: Event details, ticket tier, quantity, payment status, and booking codes associated with your purchases.
• Address information: Saved addresses you provide in your account for convenience.
• Payment information: We do not store your card details. Payments are processed securely by Razorpay, our payment gateway partner.
• Usage data: Pages visited, device type, browser, and general location (city-level) for analytics purposes.

• To process and confirm your ticket bookings.
• To send booking confirmations, e-tickets, and QR codes via email.
• To display your booking history and account details.
• To communicate important updates about events you have booked (cancellations, rescheduling, venue changes).
• To send promotional emails about upcoming events (only if you opt in).
• To improve our platform and user experience.

We do not sell your personal data. We share information only with trusted third-party service providers necessary to operate our platform, including payment processors, email delivery services, and authentication providers. Your name and booking details are shared with event organizers for entry verification purposes.

We implement industry-standard security measures to protect your data:

• All data is transmitted over HTTPS with TLS encryption.
• Passwords are securely hashed and never stored in plain text.
• Payment credentials are handled entirely by our payment processor and never touch our servers.
• Database access is restricted and monitored.

You have the right to:

• Access and update your personal information through your account settings.
• Request deletion of your account and associated data by contacting us.
• Opt out of promotional communications at any time.
• Request a copy of your data.

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies are used only for aggregate usage statistics.

We retain your account data for as long as your account is active. Booking records are retained for 3 years after the event date for legal and accounting purposes. You may request earlier deletion by contacting us.

For privacy-related inquiries, contact us at:

Email: info@nesocial.co.in

Address: NeSocial Entertainment Pvt. Ltd., Guwahati, Assam, India